Shipping & Delivery
What countries do you ship to?
We sell and ship to USA.
How much does the shipping cost?
USA
Standard (2-5 days) - Free
Express (2 days) - $10
Are there any customs fees the customer will pay ?
Orders are usually shipped from The States. But it may be possible to be shipped from abroad for some stock reasons, so extra duties and taxes may apply, depending on your selected destination. Although it is unlikely, please note that INCIPAL is not responsible for and does not refund these costs
How long will the shipping take?
Your order should be on its way to you within 1 business day. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days. Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service at service@incipaldesign.com
How do I track my order?
As soon as your item is shipped out you will receive an email to the address you provided us with your tracking information.
It has been a long time since the order was shipped, and the customer did not receive his/her order. The shipping tracking number states something the customer could not understand, what shall be done?
Please contact INCIPAL customer service team as soon as possible at service@incipaldesign.com
We sell and ship to USA.
How much does the shipping cost?
USA
Standard (2-5 days) - Free
Express (2 days) - $10
Are there any customs fees the customer will pay ?
Orders are usually shipped from The States. But it may be possible to be shipped from abroad for some stock reasons, so extra duties and taxes may apply, depending on your selected destination. Although it is unlikely, please note that INCIPAL is not responsible for and does not refund these costs
How long will the shipping take?
Your order should be on its way to you within 1 business day. Delivery times will vary, based on the service you selected and your chosen destination. All shipping estimates are calculated in business days. Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service at service@incipaldesign.com
How do I track my order?
As soon as your item is shipped out you will receive an email to the address you provided us with your tracking information.
It has been a long time since the order was shipped, and the customer did not receive his/her order. The shipping tracking number states something the customer could not understand, what shall be done?
Please contact INCIPAL customer service team as soon as possible at service@incipaldesign.com